How do I transfer the MEXEM Mobile authentication to my new phone?

If you have purchased a new phone, you can migrate your MEXEM Mobile authentication, also known as MEXEM Key, directly from the MEXEM Mobile app. This is possible without contacting Client Services if you can still receive SMS messages on the same mobile number used when IB Key was originally activated.
For Apple devices, install and open the MEXEM Mobile app on the new phone, tap I have an Account, select Register MEXEM Key. Then select Migrate MEXEM Key, confirm by tapping Migrate IB Key again, review the instructions and tap Continue. Enter your username and password, then tap Continue. An activation token will be sent to your registered mobile number by SMS. Enter the activation token and tap Activate. If the activation is successful, a confirmation message will appear. Tap Done to complete the process.
For Android devices, install and open the MEXEM Mobile app on the new phone, tap I have an Account, select Register MEXEM Key. Then select Migrate MEXEM Key, confirm by tapping Migrate IB Key again, review the instructions and tap Continue. An activation token will be sent to your registered mobile number by SMS. Enter the activation token and tap Verify. Choose a PIN between 4 and 6 digits, enter it again to confirm, then tap Activate. If the activation is successful, a confirmation message will appear. Tap Done to complete the process.
If you have reinstalled the app on the same device, the process may appear as Recover Setup instead of Migrate IB Key. In that case, open the app and select the recovery option shown on screen, then follow the prompts to verify your identity and reactivate IB Key.
If you cannot receive SMS on the registered mobile number, or if you no longer have access to the required verification method, please contact MEXEM Client Services by telephone. For security reasons, identity verification will be required before access can be restored.