SUPPORT
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Even if you have ETF trading permissions, an order may still be rejected if the product is subject to PRIIPs restrictions.
Retail investors resident in the European Economic Area, or EEA, are generally required to receive a Key Information Document, or KID, before investing in certain packaged investment products. These products may include ETFs, ETNs, funds, derivatives such as options and futures, and certain structured or debt instruments. The KID provides key information about the product, including its costs, risks, performance scenarios and product characteristics.
If the issuer or manufacturer of the product has not provided a PRIIPs-compliant KID that can be distributed to EEA retail clients, opening orders for that product may be rejected. This is a regulatory restriction and is separate from having general ETF trading permissions.
This restriction generally does not prevent the client from closing an existing position. If you already hold the product and wish to close the position, you should use the Close function to create a closing order.
Please note that some ETFs or ETNs may also require additional permissions, such as permissions for Complex or Leveraged Exchange Traded Products, depending on the characteristics of the instrument.

MEXEM provides the following API types: Trader Workstation (TWS API) - offers the most features and is made available to any clients with trading access. WT Web API - offered to white-branded advisors and introducing brokers and provides streaming and historical data. Client Portal (Web) Web API beta- offered to all clients to provide a RESTful interface to the Client Portal (Web) via a small local gateway. 3rd party Web API - offered to 3rd party vendors to connect their end users to their accounts at MEXEM for trading stocks and forex.

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In WebTrader (Client Portal) you can attach a Trailing Stop order to a primary order. In the Order Management panel click on the green + on the left of the order line and make a tick next to Attach Auto Trailing Stop. Enter the order parameters, preview orders and submit.

You can create an OCA (One Cancels All) for an existing position by adding the OCA Group column to your TWS. Right click on the tab header and choose Layout. Make sure you are on the Order Columns tab and find the Order Attributes section on the right under Available Columns. Click the green plus sign (+) to expand the section. Click OCA Group and click the Add button in the middle. You should now see the OCA group column on the left side under Shown Columns. Once finished, click the Apply and OK buttons at the bottom of the window.Once the columns are added, you can create an OCA order by creating the orders you wish to link and entering an identical identifier in the OCA group column. For example if you wish to link a profit taking sell limit order and a stop loss sell stop order, you would create the two orders and entering a matching identifier (ex. trade123) in the OCA group field. Once finished, transmit both orders.

Clients are not required to subscribe to market data through MEXEM. If you choose not to subscribe to a paid service, delayed quotes will be supplied at no cost, where available. Furthermore, while the lack of real-time market data will have no effect upon execution quality, MEXEM strongly recommends against trading without a source of real-time quotes to avoid mistaken or unpredicted trades.To guarantee that clients submitting orders are aware that they are not being presented with real-time quotes, MEXEM will supply a warning notification at the point of order confirmation notifying the client of this fact. If entering orders using the API without a real-time quote feed, a warning will also be activated.

Buying power, also referred to as excess equity, is the money an investor has available to buy securities in a trading context. Buying power equals the total cash held in the brokerage account plus all available margin.

The reason U.S. ETFs cannot be traded is that under European regulations, information about the product must be translated into multiple languages so that retail customers can assess their risk. Most U.S. ETFs can only be traded by institutional or professional investors. You can find equivalent European versions for most U.S. ETFs. Usually they are offered on the London, Dublin, Milan, Luxembourg or Frankfurt exchanges.

Margin requirements determine how much equity must be maintained in the account to open and hold positions using margin. They may affect how and when you can borrow, the type of deposits or equity required, and the level of funds that must be maintained in the account.
If the account does not meet the applicable margin requirements, it may become subject to liquidation. IBKR generally does not issue traditional margin calls; if an account falls into a margin deficiency, positions may be liquidated automatically in real time to bring the account back into margin compliance.
Margin requirements may vary depending on the client’s country of legal residence, account type, margin methodology, exchange, product, instrument, volatility, liquidity, concentration, and applicable house margin requirements.
You can find more information through the following resources:
On the Margin Trading page of the MEXEM website, where you can review margin trading information and margin requirements.
Through the Margin Requirements Wizard, which allows you to narrow the information based on the products you wish to view.

A “Pending Cancel” status means that a cancellation request has been submitted, but the order has not yet been confirmed as cancelled by the exchange or order destination.
Until the cancellation is confirmed, the order is still not officially cancelled and may still receive an execution. An order is considered cancelled only once the exchange or order destination confirms that it has been removed from the order book.
If the order was submitted and then cancelled over the weekend or while the relevant exchange is closed, it may remain visible until the MEXEM/IBKR systems become fully active again after the weekend update. In these cases, the cancellation request should normally be processed before the exchange reopens for the new trading week.
If the order remains in “Pending Cancel” during an active trading session, the cause may be related to exchange, routing, or system issues. In this case, the client should contact MEXEM’s support.

In a Cash account, the account must have enough settled cash to cover the full cost of a transaction, including commissions, and it cannot hold a negative cash balance.
When placing a Market order or Stop order, the final execution price cannot be known in advance because the market price may move before the order is filled. For this reason, an additional 5% buffer may be added to the order amount during the credit check to account for possible market movement.
If you receive a rejection message for insufficient settled cash, even though you appear to have enough settled cash at your intended price and quantity, you may try using a Limit order, or a Stop Limit order instead of a Stop order. Alternatively, you may reduce the Market order size.
Clients may also receive this rejection when attempting to purchase a foreign security in a Cash account. Since Cash accounts cannot borrow funds, the required currency must be available as settled cash before the trade can be accepted. If needed, the client must first place a currency conversion and wait for the funds to settle.

Buying Power and Excess Liquidity are based on different margin calculations.
Excess Liquidity shows the margin cushion available to maintain existing positions. It is generally calculated as Equity with Loan Value minus Maintenance Margin.
Available Funds shows the amount available for opening new positions. It is generally calculated as Equity with Loan Value minus Initial Margin.
Because Initial Margin can be higher than Maintenance Margin, it is possible for an account to have positive Excess Liquidity while Available Funds is zero or negative. In that case, the account may still be compliant for holding existing positions, but it may not be allowed to submit new orders that increase margin requirements.
Actual Buying Power depends on the account type, products traded, positions held, applicable house margin requirements and current market conditions.

Market data is usually provided in two categories: real-time and delayed. Real-time market data is displayed as soon as the information is publicly available, while delayed market data is shown with a time lag, usually 15 minutes behind real-time quotes.
Some exchanges allow delayed data to be displayed free of charge and without an active market data subscription. Where available, clients may receive free delayed market data for products for which they do not currently hold a real-time market data subscription.
Not subscribing to real-time market data does not prevent order execution. However, clients must have the required trading permissions for the products they wish to trade. Clients should also be aware that, when using delayed data, the prices shown may not reflect the current live market.
Please note that delayed quotes are not provided for U.S. stocks on live accounts held with IB LLC or owned by U.S. residents, due to FINRA regulations.

This message means that the instrument is currently restricted to closing-only transactions. In other words, clients may be allowed to reduce or close an existing position, but they cannot open a new position or increase an existing position in that instrument.
This can happen for several reasons. Common examples include a change in the stock’s listing status, where the instrument is no longer continuously quoted on an electronic market, or a change in clearing or settlement status, where the stock can no longer be settled through standard clearing mechanisms and may require special broker-to-broker bilateral settlement.
In these circumstances, MEXEM/IBKR may accept closing orders for existing positions, but will not accept orders that open a new position or increase the current position.

In a Cash account, securities must be purchased using settled funds. When you sell a stock, the sale proceeds may not be fully settled immediately and therefore may not be available for all trading or withdrawal purposes until the settlement date.
If a client buys a security using unsettled funds and then sells that same security before the funds used to pay for the purchase have settled, this may be considered a free riding violation. Accounts that commit a free riding violation may be restricted for 90 calendar days, during which the account can only purchase securities using settled funds.

MEXEM/IBKR does not generally issue traditional margin calls. Accounts are monitored in real time, and if an account falls into a margin deficiency, positions may be liquidated automatically to bring the account back into margin compliance.
In many cases, there may not be enough time for the client to deposit funds before liquidation occurs, especially during fast-moving or volatile market conditions. Margin deficit notifications may be sent on a best-efforts basis, but they are not guaranteed and should not be relied upon as the only warning mechanism.
To monitor whether the account is margin compliant, clients should regularly check their Excess Liquidity in TWS. For applicable Reg T securities margin accounts, the Special Memorandum Account, or SMA, may also be relevant. These values can be found in TWS by going to Account > Account Window > Available for Trading.

MEXEM provides direct trading on the Oslo Stock Exchange (OSE). You have to make sure to have the relevant trading permissions on Norwegian Stocks. To verify that you will have to login to your Client Portal / Settings / Trading permissions / Stocks / Select the relevant counrty

If you are subscribed to real-time market data but are only receiving delayed data, this may be due to one of the following reasons:
You may be logged in on another device, either with your live account or paper account. Please log out from the other device and check whether the live data is restored.
Your account equity may have fallen below the minimum requirement to maintain real-time market data subscriptions. The minimum equity requirements are generally: USD 250, or non-USD equivalent.
The account must also have sufficient equity to cover the applicable market data subscription fees. If there is insufficient equity to pay for all subscriptions, some or all subscriptions may be terminated.
Your market data questionnaire may be outdated or incomplete. In that case, real-time market data may be suspended until the questionnaire is updated.
If you do not log into TWS for 60 days, your active market data and research subscriptions may be placed on the termination list. You can avoid termination by logging into TWS before the termination date or by selecting Continue Subscriptions from the Market Data and Research pages in Client Portal.
If none of the above applies, you can try refreshing the market data connection in TWS by pressing Ctrl + Alt + F on Windows, or Ctrl + Option + F on Mac.
If the issue persists, please contact MEXEM Support for further assistance.

To see up to seven days of trades, use the Trade Log, accessible from the New Window drop-down in Mosaic and the Account menu in Classic TWS. In Mosaic, you can also see today's trades in the Trades tab of the Activity tile.Trade information such as commissions and fill prices are reflected in the table.

Clients may view Realised and Unrealised performance by downloading an Activity Statement. Log in to Client Portal (Web)/ Account Management (TWS) and select Reports followed by Statements. From the Default Statements panel, select Activity and run a statement for the desired period in order to view the Realized & Unrealized Performance Summary.

In the TWS OptionTrader or TWS/Mosaic Option Chains window, click on the drop down menu that says SPX in the upper right corner of the option chains. Choose SPXW as the Trading Class and the screen will change to the SPXW Weekly options. The rest of the available weekly expiries can be found by clicking on the More tab to the right of the currently listed expiries.

In order to see how much cash is in your account, click on the Account menu option in TWS followed by Account Window. Scroll down to the section titled Market Value - Real FX Balance. This section will show you all of your currency balances and will also display a total in your base currency.

The best place to find historical data is in Trader Workstation via a chart or the Time & Sales tool. In TWS, right click on the stock you wish to get historical data for. To bring up a chart, select Charts from the right click menu followed by New Chart . To bring up the Time & Sales tool, select Analytical Tools from the right click menu followed by Time & Sales.

Analytical Tools can be found in our Trader Workstation platform. If using the Mosaic layout, you can find the various Analytical Tools that we provide by clicking the blue New Window button in the top left corner. Scroll through the list of tools, or, if you know what you're looking for, start by typing a tool name or feature to get a quick list. Choose a tool to open it.If you are in Classic TWS, you will find the Analytical Tools menu option at the top of your TWS platform (the fifth option to the right of File).

Settlement depends on the product and market traded.
For U.S. stocks, ETFs, corporate bonds and municipal bonds, settlement generally takes place one business day after the trade date, T+1. For securities options, index options, futures, futures options, U.S. government bonds and the USD/CAD Forex pair, settlement generally takes place one business day after the trade date, T+1.
For most Forex currency pairs, settlement generally takes place two business days after the trade date, T+2.
Settlement cycles may vary depending on the market, product, currency pair, exchange holidays and the specific instrument traded. The exact settlement date can be found in the Trade Confirmation Report.

Margin accounts eligible for reduced Intraday futures margin will be subject to the higher Overnight margin requirement 15 minutes before the end of the futures contract’s designated Regular Trading Hours session.
Clients can monitor this in the Account Window, under the Available for Trading section, by checking Look Ahead Available Funds and Look Ahead Next Change. The Look Ahead Next Change field shows when the next margin change is expected to take effect, while Look Ahead Available Funds reflects the projected available funds after that margin change.

Clients can monitor their margin values in real time from the trading platform by opening the Account Window and reviewing the Margin Requirements and Available for Trading sections.
In MEXEM Mobile, margin information can be viewed from the Account screen by opening the Margins or Funds tabs.
Clients who would like to review margin information broken down by position can generate a Margin Report from the Client Portal. This report provides a daily snapshot and may differ from real-time margin values shown on the trading platform.
Before submitting an opening or closing order, clients can also use the Check Margin Impact or Preview function to estimate how the order may affect the account’s margin requirements.
Margin requirements can change in real time based on market conditions, product type, position size and account eligibility. Clients should always review the margin impact before submitting an order.

ES is the ticker symbol for S&P 500 futures. After entering the ticker select Futures followed by the contract month.

DAX is the ticker symbol for DAX futures. After entering the ticker select Futures and choose multiplier 5 for Mini-DAX, or 25 for DAX futures. Finally select the contract month.

The FX Portfolio / Virtual FX Positions section of the Account Window is designed to help FX traders track average cost and running P&L on currency pair trades.
However, the “Position” value shown in this section may include both trades executed in the FX market and currency conversions used to convert non-base currency balances into the account’s base currency. For this reason, Virtual FX Positions do not necessarily represent the client’s actual cash balance in any currency.
Clients can adjust the value of a Virtual FX Position by right-clicking on the position and selecting Adjust Position/Average Price. This adjustment only changes the displayed Virtual FX Position and does not execute any real currency conversion or trade.
To view actual real-time currency balances, clients should refer to the Total Cash field in the Market Value / Real FX Balances section of the Account Window.

The Mark-to-Market calculation method shows the profit or loss generated during a selected statement period by valuing positions at market prices, regardless of whether the positions were closed or are still open. The calculation is: MTM P/L = Position MTM + Transaction MTM - Commissions. In MEXEM statements, MTM does not match opening and closing trades using FIFO, LIFO or average cost. Instead, open positions are valued at the end-of-day market price, and the daily change in value is reflected in the MTM P/L. For this reason, MTM P/L can differ from the Realized and Unrealized P/L shown in other statement sections.

The FXTrader provides an optimised trading interface with MEXEM-designed tools to trade the forex markets. The price display emphasises the critical portion of the bid/ask, and conveys price movement at a glance by showing an increasing price in green and decreasing price in orange. Each currency pair occupies its own "cell," complete with market data and order information, where you can create, transmit and cancel orders with a single click. Overall order, trade and portfolio information is shown along the top of the currency pairs grid.

Excess Liquidity: Current Equity with Loan Value - Current Maintenance Margin Requirement. Available Funds: Current Equity with Loan Value - Current Initial Margin Requirement. Please note, a liquidation may occur at anytime excess liquidity is negative.

Snapshot quotes provide an "Instantaneous" quote and will not stream on your trading platform. Real time quotes provide a constant stream of live, updated quotes on your trading platform. Both, however, will provide the NBBO (National Best Bid and Offer).

When using a Stop order (STP), you only designate one price: your Stop Price. Once your Stop Price is hit, it will trigger a market order for execution. When using a Stop Limit order (STP LMT), you must designate two prices: a Stop Price and a Limit Price. Once your Stop Price is hit, it will trigger a limit order at the price you designated for execution.

A “Potential Pattern Day Trader” message may appear when an account has less than USD 25,000 Net Liquidation Value and has already used the maximum number of day trades allowed within a 5-business-day period.
The system is designed to prevent the account from placing an additional opening trade that could cause it to be classified as a Pattern Day Trader. As a result, the account may be restricted from opening new positions, regardless of whether the client intends to day trade the new position or not.
If the account receives a “Potential Pattern Day Trader” message, this does not necessarily mean that a PDT flag has already been applied. Therefore, there may be no PDT flag to remove. The client will generally need to wait until the relevant 5-business-day period has passed before opening new positions again, or maintain at least USD 25,000 Net Liquidation Value where applicable.
Please note that these rules may also apply to non-U.S. resident clients, including non-EU resident clients, when trading U.S. securities through a margin account.

Unless specifically modified, the default trigger method for stop orders depends on the product type.
For stocks, the default trigger method is Last.
For U.S. options, the default trigger method is Double bid/ask. This means that two consecutive ask prices for a buy stop, or two consecutive bid prices for a sell stop, must be less than or greater than/equal to the stop trigger price, depending on the order direction. If the second bid or ask is at the same price level as the first, it must have greater size.
For Forex cash pairs, such as EUR/USD, the default trigger method is Bid/Ask. The ask price for buy orders, or bid price for sell orders, must reach or pass the stop trigger price.
For all other contracts, including futures and futures options, the default trigger method is generally Last.

MEXEM Spot Gold (XAUUSD) and MEXEM Spot Silver (XAGUSD) are traded in units of 1 troy ounce of fine gold and fine silver, respectively. Both products are quoted against USD.
Please note that MEXEM Spot Gold and MEXEM Spot Silver trading is available only to eligible clients and is not available to legal residents of the United States, Canada, Australia, Japan or Hong Kong.

Equity with Loan Value, or ELV, represents the account value used to determine whether the client has sufficient equity to open or maintain securities positions. For the securities segment of a Universal Account, IBKR generally calculates ELV as: cash + stock value + bond value + mutual fund value + European and Asian options value. This calculation excludes the market value of U.S. securities options, futures options, and cash held in the futures/commodities segment. Actual values should always be checked directly in the Account Window of TWS or in Client Portal, as margin values may vary by segment, account type, and product.

The Margin Cushion is calculated as the account’s Excess Liquidity divided by the Net Liquidation Value. It provides a quick reference to monitor how much margin buffer remains before the account may become subject to a margin deficiency. In MEXEM terminology, Excess Liquidity generally represents the cushion before liquidation. For the securities segment, Excess Liquidity is calculated as Equity with Loan Value minus Maintenance Margin; for the commodities segment, it is calculated as Net Liquidation Value minus Maintenance Margin.

Assets listed on the VALUE exchange generally will be non-tradable assets. If you are holding a long position in such an asset and wish MEXEM to remove the position from your account, please contact our support: link

Mark-to-Market (MTM) profit and loss shows how much profit or loss you incurred over the statement period, regardless of whether positions are open or closed. Opening and closing transactions are not matched using this methodology. MTM calculations assume all open positions and transactions are settled at the end of each day and new positions are opened the next day.MTM calculations are split for purposes of simplification: calculations for transactions during the statement period, and calculations for positions open at the beginning of any day.

Maintenance Margin is the minimum equity that must be maintained in the account in order to continue holding an open position. In the U.S., maintenance margin requirements for securities transactions are generally defined by exchange and regulatory rules, subject to SEC approval. For standard long stock positions, the minimum maintenance margin requirement is generally 25% of the current market value. For short stock positions, the minimum maintenance margin requirement is generally 30% of the current market value. However, MEXEM may apply higher house margin requirements depending on the security, market conditions, volatility, liquidity, concentration, account type, or other risk factors. Actual margin requirements should therefore always be checked directly in TWS, Client Portal, or the MEXEM Margin Requirements tool.

Cost basis is the original value of a security or other asset used for tax purposes to determine whether a capital gain or loss has been realised when that asset is sold or disposed. Depending upon the tax regulations, the cost basis may be adjusted for commissions, wash sales or corporate actions such as stock splits and return of capital distributions.

IdealPro is MEXEM’s main venue/system for spot forex trading. When you convert or trade currencies on TWS, Client Portal or Mobile, the FX order may be routed through IDEALPRO, depending on the currency pair, order size and account setup.

MEXEM provides a simulated trading account to clients called a Paper trading account. Paper trading allows you use the full range of trading facilities in a simulated environment using real market conditions. Use this test environment to learn trading features such as order types without risk, learn market dynamics in new exchanges and products, and simulate and test trading strategies.

The ticker symbol for spot gold is XAUUSD, whereas the ticker symbol for spot silver is XAGUSD. After entering the ticker, select Commodity. Entitled clients must apply for Metals trading permissions via the Trading Permissions page in Client Portal (Web)/ Account Management (TWS). You can enter trading permissions by clicking the Configure icon under Trading Permissions from the settings followed by Account Settings menu. Please Note: MEXEM Spot Gold and MEXEM Spot Silver trading is available to clients who are not legal residents of the U.S., Canada, Australia, Japan or Hong Kong.

Colours are shown in the Status field in the Classic layout, and in the Order Status field that precedes the Financial Instrument in the Mosaic Activity Orders tab. You can see a mouse-over description of the order status colour both in the Classic order line and in the Mosaic Activity Orders tab. If the order color description does not show, open Global Configuration and select Display followed by Settings. In the Tooltips section of the Settings page, ensure that "Show order status information" is checked.

MiFiR II refers to reporting obligations for products traded in countries in the European Economic Area (EEA). Under the MiFiR regulatory rules, investment firms are required to include a unique identifier which is assigned to the individual or algorithm that is responsible for making investment decisions related to products which trade in the EEA. As such, the rejection message is due to client's entering orders for products in which the code or identifier is not yet assigned.When you request trading permissions for a product that falls within the scope of MiFIR regulatory umbrella, a form requesting you to provide required information should be presented to you upon log in to Client Portal (Web)/Account Management (TWS). Please try to log in to Client Portal (Web)/Account management (TWS) and complete the required tasks presented to you. In case you do not see any task, please contact MEXEM Client Services providing information about the error message that you see and which product you are trying to place an order on.

Accounts which have been arranged as a Cash type do not have access to the proceeds from the sale of securities until such time the transaction has resolved at the clearinghouse and proceeds have been provided to MEXEM. Securities settlement usually takes place on the second business day following the sale transaction. Furthermore, funds that have been recently deposited may be subject to a withdraw restriction or a credit hold. The amount you see under "Available For Withdrawal" in the Transfer Funds section of Client Portal (Web)/ Account Management (TWS) will reflect the previously mentioned settlement time and any deposit holds or withdrawal restrictions.

A delisted short stock position will remain in your account until either the stock starts trading again or until the time the DTC removes the shares from your account. It is unknown how long it will take for the company to dissolve and for the DTC to remove the shares.

Although the paper trading account replicates most aspects of a production TWS account, you may encounter some differences due to its construction as a simulator with no execution or clearing abilities. These differences include but are not limited to: No support for some order types including: Passive Relative, Auction, RFQ, Pegged to Market and Market with Protection (for futures directed to Globex).Fills are simulated from the top of the book; no deep book access. Limited combo and EFP trading.Stops and other complex order types are always simulated in paper trading; this may result in slightly different behavior from a TWS production account. Penny trading for US Options is not supported. You will be able to submit the order but it will not receive a penny fill. The trade simulator will reject the remainder of any exchange-directed market order that partially executes. This may or may not match behavior of a real-world exchange. Market orders received while there is no quote on the opposite side will be held until the market data arrives (i.e. until the first partial fill). Mutual Fund trading is not supported.

For futures contracts that are settled by the actual physical delivery of the underlying commodity (physical delivery futures), account holders may not make or receive delivery of the underlying commodity. The exception is for the major CME Globex currency futures (EUR, GBP, CHF, AUD, CAD, JPY, HKD). Please note, if the account is not an approved ECP (Eligible Contract Participant) or does not have approved Cash Forex Trading Permissions it will only be allowed to close a cash position resulting from a delivery of an expired Forex future contract. See: What happens if I hold a Forex Future contract through expiration?To avoid deliveries in expiring futures contracts, account holders must roll forward or close out positions prior to the Close-Out Deadline.

MEXEM supplies direct market entry to stocks, options, futures, forex, bonds and ETFs listed on over 170 markets in 40 countries.

Nearly every product offered by MEXEM has NO minimum order size. You can place trades with an order size as low as 1 share, 1 contract, 1 unit of currency, etc. Forex order quantity is by default defined in terms of units of the first currency of the pair. The concept of Forex lots does not apply at MEXEM.Bond order minimums may vary. When you place an order the Order Ticket or order line should default to the minimum order size, which is also visible in the Order Preview.

The TWS Application Program Interface (API) accommodates connection to a variety of third-party vendors, including Ninja Trader, which offers complementary order entry, charting, back-testing and analytics software programs designed to expand the functionality of TWS.

Streaming market data quotes in the trading platforms are updated in time based snap-shot intervals, which vary by product and region. Tick by tick data can only be retrieved if using an API.

Real-time quotes are provided on a monthly fee-based subscription basis and in order to pay for those subscriptions, you must have a live, funded account. If you subscribe to data through your live account, those same subscriptions will be made available through your paper trading account. If you have a free demo version of the paper trading account, you will receive delayed quotes, where available.To share market data, access Client Portal /Account Management (TWS) and select Settings followed by Account Settings. In the Configuration panel, click the Configure (gear) icon for Paper Trading Account. Select Yes on the Share real-time market data with your paper trading account. Select the username whose market data you want to be shared and click Save. Once completing the steps, you will need to log in to the paper trading account again. The changes will be activated in 24 working hours.Note: if you log in to both accounts at the same time from different devices, the real time data will only be available on the live account.

The NYSE regulations state that if an account with less than USD 25,000 is flagged as a day trading account, the account must be frozen to prevent more trades for a period of 90 calendar days from the last day trade. Please note: If the intraday situation occurs, the customer will instantly be prohibited from launching any new positions. However, customers should be able to close any existing positions in the account. If you choose to perform a PDT Reset, you will be able to trade again 5 business days from the date of the last day trade. If you choose to deposit more funds into your account to bring your securities NLV above USD 25,000, you will be able to trade instantly.I f an account gets re-flagged as a PDT account within 180 days after the reset, the customer then has the following options: Deposit funds to bring the account's equity up to the SEC required minimum of $25,000 Wait the required 90 day period before any new positions can be launched.

Traders who do not meet the minimum trading experience requirement may still request permissions to trade options. When you submit a permissions request for options with less than the required trading experience a proficiency exam will populate. Passing the proficiency exam will allow you to move forward with requesting options trading permission. If your session times out before you finalyze the exam, you will be required to re-request options permissions. Log back in to Client Portal and submit a new request to repeat the process.

All clients firstly receive 100 concurrent lines of real-time market data and always have a minimum of 100 lines of data. After the initial month of trading, the quantity of market data is allocated using the greater value of: USD monthly commissions divided by 8USD equity multiplied by 100 divided by $1,000,000 (rounded down to the nearest integer)100. To see the current number of market data lines that you are requesting, press CTRL + ALT + = (CTRL + ALT + C for non-English keyboards) simultaneously on your keyboard. A message will populate with the total number of market data lines allowed and currently subscribed. Please note, in order to receive real-time market data customers must subscribe to market data.

The amount of Buying Power available for a given trade depends upon a number of factors including the product traded and the account type (e.g., Cash, Reg. T, Portfolio Margin). It is estimated by dividing the Equity with Loan Value in the account by the margin percentage. Assuming an account with a balance consisting solely of USD 100,000 cash, purchasing stock as an example: Cash - in a Cash type account borrowing is not permitted and the margin requirement for any stock purchase is 100%.
The Buying Power for a Cash account with a USD 100,000 cash balance is USD 100,000 (100,000/100%). Reg. T - in a Reg. T margin account the default overnight Initial Margin Requirement is 50% which, for a USD 100,000 cash balance, translates to Buying Power of USD 200,000 (100,000/50%). For day trading accounts, the intraday Initial Margin Requirement is 25% which, for a USD 100,000 cash balance, translates to Buying Power of USD 400,000 (100,000/25%).
Portfolio Margin Account - In a Portfolio Margin account, the margin requirement can be as low as 15% which, for a USD 100,000 cash balance, translates to Buying Power of USD 666,667 (100,000/15%). As capital is used to place trades, the available buying power in the account will decline.

A trade is considered a day trade when a position in a US or non-US security (Stocks, Stock and Index Options, Warrants, T-Bills, Bonds, or Single Stock Futures) is increased ("opened") and thereafter decreased ("closed") within the same trading session. A day trader is a trader who executes 4 or more "day trades" in 5 business days.

Futures options, as well as futures margins, are governed by the exchange through a calculation algorithm known as SPAN margining. The Standard Portfolio Analysis of Risk system is a highly sophisticated methodology that calculates performance bond requirements by analyzing the "what-ifs" of virtually any market scenario. For information on SPAN and how it works, please visit the CME Group website. From there you can run a search for SPAN, which will take you to a wealth of information on the subject and how it works. In addition to the exchange scanning ranges, we will consider more scenarios which incorporate extreme moves in the underlying. Accordingly, we may need margin over and above the exchange-mandated margin on short options in order to account for the risk inherent in an extreme market move. You can view the current projected margin requirements on a certain option or futures order that you are considering before you submit the order by creating the order in our trading platform and using the right-click menu to "Check Margin" before you transmit. Please review MEXEM's webpage for the list of margin requirements.

Clients can request trading permissions in Client Portal (Web)/ Account Management (TWS). Once permission is granted, clients are able to trade on (SGX).

To trade an odd lot, simply enter the number of shares you would like to trade in the Quantity field or column when setting up your trade. There is no additional setting or configuration which needs to be checked.

To set up Alerts in the Trader Workstation, right click on the symbol you wish to set the Alert for and left click on the "Alert" bell icon in the right click menu. If you wish to create a simple Price alert, you can do so from the "Configure Price Condition" pop up window. If you wish to create a different alert such as a Trade alert, Margin Cushion alert, Volume alert, etc., click the "Advanced Settings" button to choose your alert type. If you choose to create an Advanced alert, a "Create Condition" window will populate where you can arrange your alert. Once arranged, click Finish. Under "Actions", choose the type of notification you wish to receive. You can use the Orders tab to trigger an order, the Messages tab to send you a message via email or SMS, or use the Audio tab to set up an audio alert. Finally, go down to the "Duration" section and set your duration preferences. Once complete, click Activate at the bottom of the window. If you choose to have the alert sent via email or SMS you will need to arrange your default method of receiving alerts. This is a one time process and is done through Client Gateway/Account Management under Settings followed by User Settings and Communication . Select the Configure (gear) icon for Alert Notification.

MEXEM offers information on the TWS which provides clients the ability to keep track of when a stock is shortable and, if it is, the quantity of shares that can be shorted and the cost to borrow those shares. The data displayed under the shortable column for shortable shares is in real-time and no subscription is needed. The steps necessary to enable this feature and display the information in a column on the TWS Quote Monitor are as follows: Click on the wrench icon located in the upper right-hand corner to open the Trader Workstation Configuration window; Scroll down to the Quote Monitor and then Default Layout options located within the configuration folder and the TWS columns that you currently have displayed as well as those which are not displayed but are available to add will we displayed in separate panes; Click on the available column titled Shortable, then click the Add and OK buttons. Once displayed, the Shortable column indicates whether there is stock to borrow so the user can short it. Colors in this column relay the following shortable information: Red = Not available, Dark Green = We will try to locate the shares, Bright Green = At least 1,000 shares are available. Additionally, a mouse-over tooltip tells you the number of shares available and the projected borrow rate.
Note: Brokers are required to perform a locate to make an acceptable determination as to whether shares can be borrowed at settlement. This locate does not guarantee that the shares will be available at settlement and, if not, the short sale is subject to a forced close-out. In addition, the quantity of shares that a client may short is limited by the equity managed by the client and the requirement that the account remain margin complaint were an order to be accepted.

You can restore your layout by clicking the File menu option followed by Settings Recovery. From there, select the date you wish to restore back to. If you have a saved layout on your computer, you can click the Custom button to select the file. Once you have chosen the day or file, click OK to apply the layout. It may take a few moments, but your old layout will return. If the settings do not restore to your desired layout, please try a different day from the list.This process is also recommended when TWS issue arise without more reports of a similar issue. This is a common first step in trouble shooting because your settings may have become corrupted, and restoring your settings usually resolves the issue.

In case you are subscribed to the suitable real time data packages but you do not see live quotes in TWS, you can try to refresh your market data subscriptions. When you are in TWS click on Ctrl + Alt +F (Ctrl + Option +F in a Mac computer) to refresh your market data subscriptions. You can also empty the TWS subscriptions cache from the File menu (menu Edit in Classic TWS), Global Configuration, Display, Ticker Row by selecting Reset Subscription under the Market Data section.

In the Mosaic Order Entry panel, attach a Stop Loss order to a primary order by expanding the Advanced panel and selecting Attach Stop Loss/Profit Tacker/Bracket. Check the Stop Loss checkbox, enter the order parameters and submit. In Classic TWS, right-click on an order management line, select Attach followed by the desired order type under Stop Loss. Define the order parameters and transmit. If the order has been submitted but has not yet executed, you can right-click on the order line in the Pending orders window and select Attach followed by the desired order type under Stop Loss. Define the order parameters and transmit.

In Mosaic, open Risk Navigator by clicking the New Window button and selecting Risk Navigator. In Classic TWS, open Risk Navigator by clicking the Analytical Tools menu option and selecting Risk Navigator.

To use the Hedge Fund Investor Site, log in to Account Management (TWS) and go to Investors' Marketplace > Find Services. If you do not see the Hedge Fund Marketplace link in the menu, then you are not entitled to invest in participating Funds.

TWS Click the Account (or Trade) menu followed by Option Exercise. Choose the option(s) and select " Exercise" to exercise the entire position, " Partial" (when applicable) to exercise or lapse portion of the position, or " Lapse" (only available on the last trade date). The instruction is shown on an order row. Click " T" to transmit the instruction. Right-click and select " Discard Modifications" to discard without submitting. You can make the option exercise request final and unable to be cancelled or editable until cutoff time (varies by clearing house). In TWS, click File (or Edit) and select Global Configuration followed by Orders and Settings. Choose "final and cannot be cancelled" to allow for instant delivery of the stock. Please note, some contracts will not follow this rule and will remain revocable up until the clearing house deadline. MEXEM Mobile Tap the Menu icon followed by Option Exercise Tap on the option you wish to exercise followed by "Exercise/Lapse" If you wish, check the box to "Allow exercising out-of-money" followed by the number of contracts you wish to exercise or lapse. Once complete, tap the Submit button If there is a warning message, please read it, and if you wish to proceed tap "Override and Transmit". A summary page will populate.

Establishing, and subsequently maintaining, a margin loan requires the following preconditions: The client must manage a "Margin" type account (borrowing is not allowed in a "Cash" type account). Your account type can be found in the Account Information section of your statements. To access recent statements, log in to Client Portal (Web)/Account Management (TWS) and select Reports followed by Statements; The client must manage equity of at least USD 2,000 (or equivalent) in the securities segment of the account in which loans are maintained; The account maintains sufficient Equity With Loan Value to sustain the loan. Assuming those conditions are met, a margin loan is created by: Purchasing a security without having sufficient cash (in the same currency denomination as that in which the security settles) to fully pay for that security at settlement; NOTE: MEXEM does not issue margin calls and clients whose accounts are no longer margin complaint are subject to forced liquidation of positions to restore margin compliance.

The TWS Market Scanners provide a quick scan of relevant markets and return the top contracts based on the instrument, parameter (Top % Gainers, Top % Losers, Most Active, etc) and filtering criteria you define. You can find the Market Scanner in Classic TWS by clicking the Analytical Tools menu option and choosing Mosaic Market Scanner or Advanced Market Scanner, and in Mosaic by clicking the New Window button followed by Mosaic Market Scanner or Advanced Market Scanner. Additional information on Mosaic Market Scanner and Advanced Market Scanner in our Users' Guide.

To create a Conditional order, first set up the order you wish to have triggered. Then, right click on the order and click Modify followed by Condition. Click the Add button on your right to choose which type of condition you wish to set. Types of conditions include Price, Margin Cushion, Volume, Percentage Change, Rebate Rate in %, Time, Daily P&L, Trade, or Shortable Shares. Choose your condition type, click the Next button, and follow the prompts to finish setting up your condition.Once finished, you will be brought back to the Order Ticket window. Once you are ready to Transmit your order, click the blue Transmit button at the bottom of the window.

MEXEM's FX liquidity providers quote currency pairs in accordance with standard industry convention which, in the case of the EUR and USD, requires entry of the pair as EUR.USD. As the industry does not support inverted quotes (e.g., USD.EUR) and the first currency listed is the one being bought or sold, converting EUR into USD requires that you sell the EUR.USD pair.If you wish to specify your order in terms of USD to buy rather than EUR to sell, left click the Quantity field (in the Order Entry panel for Mosaic or on the order line in Classic). The quantity ladder will display. Toggle the quantity from the default currency to the alternate currency as required. For example, if the forex pair you're trading is EUR.USD, the default currency is EUR and the quantity shown is in euros. When you toggle to the alternate currency (in this case USD) the value will default to the equivalent USD value based on the current exchange rate. Modify the USD quantity as needed and submit the order.

The Tax Optimizer application allows you to maintain your stock, option, bond, warrant and single-stock futures gains and losses for tax purposes. Please note, you can make your selection as soon as the position has been closed.

Account holders maintaining a long security position (e.g. stock or bond) that is worthless but has not yet been cancelled by the depository may submit a request to have that security removed from their account via a process referred to as Dollar for Lot. Here, MEXEM will take over the worthless position for a nominal payment of USD 1.00 as consideration. To request the form you will have to contact MEXEM support.

To use our Market Data Assistant tool: Log in to Client Portal (Web)/ Account Management (TWS). Click on the Support menu followed by Market Data Assistant. Enter the Currency, Symbol, Asset Type (such as Stocks or Futures). then click Search. Evaluate the available options and decide which subscription best meets your needs Subscribe to that subscription by navigating to the Settings menu followed by User Settings and clicking the Configure (gear) icon across from Market Data Subscriptions. On the Market Data Subscription screen click the Configure (gear) icon next to the Current Subscriptions panel title bar. From this screen you can now manage your Market Data Subscriptions. To subscribe to the subscription you previously found, select the tab matching the region and platform you would like market data for and follow the system notifications. Please Note: Market Data subscription updates take effect immediately under normal circumstances.

If you would like to convert your remaining non-base currency balance(s) into your base currency in Trader Workstation (TWS), you can do so easily from your Account window. In TWS, click the Account menu option followed by Account Window. Scroll down to the Market Value-Real FX Balance section. Right click on the balance you wish to close and choose either "Close Currency Balance" to set up a closing order for that currency or "Close All Non-base Currency Balances" to set up closing orders for all of your non-base currency balances. Once you have made your select, you will now see the order(s) on your screen ready for submission.

Precautionary settings such as the size limit, total value limit, and percentage constraint, can be changed in Classic TWS by selecting the Edit menu option followed by Global Configuration. In Mosaic, you can access Global Configuration through the File menu option. Once in Global Configuration, select Presets on the left hand side. You can either set Precautionary Settings for all products through the Presets section, or click the plus sign to the left of Presets to expand the section and select a specific product to modify. Scroll down to the Precautionary Settings section and make changes to the size limit, total value limit, and/or percentage constraint. Once finished, click Apply to save your changes and OK to close the window.

You can change the Time in Force for your order by simply clicking the Time in Force drop down menu. This will expand and allow you to choose a new Time in Force. If you wish to set a new Time in Force default, select the Edit menu option followed by Global Configuration. On the left side, click Presets. The first section will be Timing, and you can select the Time in Force you want from the Time in Force drop down. Once you are finished click Apply and OK.

If you see all question marks where your market data should be, it is likely for one of these reasons: The product you are looking at does not offer free delayed data and you are not subscribed to real time quotes, or You are subscribed to real time quotes but you are exceeding the maximum number of simultaneous quote lines allowed, or You are having a market data connectivity issue If the issue is specific to one type of product, then it is likely issue number one and you will need to subscribe to market data within Client Portal (Web)/Account Management. To see if you are using too many market data lines, press CTRL + ALT + = (CTRL + ALT + C for non-English keyboards) simultaneously on your keyboard. A message will populate with the total number of market data lines allowed and currently subscribed. If all of your data is showing questions marks, refresh your Market Data connection by pressing CTRL + ALT + F simultaneously on your keyboard. If the issue persists, please contact MEXEM Client Services for further assistance. It could also be due to multiple connections associated with the same user (ex. Client Portal and TWS open at the same time)

From the Mosaic layout, click the POSITIONS field label to view the drop-down sorting selections. Select Underlying to sort positions alphabetically by underlying symbol. From the Portfolio page in Classic layout, use the right-click menu from the Positions field label to select Group By and then Underlying ,

If your market data is delayed, either your quote line will contain a yellow background or there will be yellow tick dots next to the bid/ ask prices (it depends on your Display settings). If the market data is in real-time there will be no yellow background, and the quotes will either be green/ red (the default colours; reliant on of the quote is on an uptick or downtick), or there will be green/ red tick dots next to the bid/ ask prices (also depends on your Display settings).

Assigning actions to certain keys and key combinations helps you rapidly create and transmit orders to the marketplace. You can assign any keystroke, or a combination of the "Ctrl" and "Shift" keys with one of the 26 keyboard letters, to map specific order creation and order transmission commands, such as buy, sell, transmit and cancel. To set up Hotkeys, go to Global Configuration by clicking the File menu option in Mosaic or the Edit menu option in Classic TWS. Once in Global Configuration, select Hotkeys from the left pane. In the Possible Actions area, choose an action to which you want to assign a hot key and click Create Shortcut. In the Keyboard area, click Record. If you already have a hot key recorded for the chosen action, it is shown in the Current Key Shortcut field. Press the actual keystroke or keystroke combination you will use to finalize this action. The system records your keystroke and displays it in the Current Key Shortcut field.Note: Most hotkeys require you to choose a certain ticker or page to be usable (ex. Cancel Page Orders requires you to select the quote monitor with pending orders on it). Furthermore, some windows support only hotkeys defined in tool-specific Hotkey Configurations.

In the TWS, you can use the Roll Builder tool to roll an option to the next expiry. To roll an option, find the position you wish to roll in the Portfolio section of TWS Classic or Mosaic. Right click on the position and left click on the "Roll" button to open the Roll Builder tool. In the Roll Builder tool, the current position appears at the top. Select the contract you want to roll into from the option chains displayed above the Roll Builder. For convenience, the current position is highlighted in the Option Chains, in red for sells and blue for buys, and are marked with a filled-in circle. The new position is identified by an empty circle. As you build the roll, it is shown below the current combo position in the "Open" section of the Roll Builder. When choosing the next expiry, we pre-select the buy/sell action to logically match your original position.

You can view pre-market data only if it is available for the specific instrument.
To check the trading hours in TWS, right-click on the financial product, then select Financial Instrument Info > Description.

In order to view data on a chart outside of regular trading hours, you must check the requisite option in Chart Parameters. In the chart, click the Edit menu option followed by Chart Parameters. In the "Chart Time Options" section, click the box that says "Show data outside of regular trading hours" and click Apply followed by OK.

There are several ways to search for bonds: Search the MEXEM Contract Database located on our website by clicking the Products menu option followed by Contract Search. In TWS enter the Corp/Muni/Treasury Bond Cusip number into the Financial Instrument column in a watchlist. Use the Bond Scanner in Classic TWS by clicking the Analytical Tools menu option followed by Bond Scanner. In Mosaic, click on the blue New Window button and select Bond Scanner.

The Rollover Options tool is available in TWS and is not currently available in MEXEM Mobile. But you can roll an option in MEXEM Mobile through the following steps: click on Order Ticket and type in the underlying symbol, then tap on Option Chain & Combo Builder (Futures Option Chain & Combo Builder in case you want to rollover a future option). On the Option Chains page, activate the Strategy Builder by tapping on the circle in the bottom right. Locate the option in your portfolio within the Option Chains and tap on the bid to add a sell leg or ask to add a buy leg. Next, find the option you would like to roll to and again tap the bid or ask. Tap on the blue order button and the order ticket will appear. Configure the order fields in the manner that you wish and transmit when ready.

You can get a record of all orders and trades for your account using the Audit Trail feature in Trader Workstation. From Classic TWS, click on the Account menu option and select Audit Trail. Select which day you would like to view and select whether you wish to view the Audit Trail in a condensed format or the full, expanded format. Click OK when finished. Your Audit Trail will now populate in a browser window. An audit file is created each day, and is named using the day of the week. Each week, the existing daily files are overwritten by the new files using the same name. You can rename these daily files if you want to save them.

You can keep track of your margin values in real time using your TWS Account Window by looking at the Margin Requirements and Available for Trading sections. In Mosaic, click the Account menu option followed by Account Window. In Classic TWS, click on the Account icon (looks like a stack of coins) at the top of your TWS. You can also click the Account menu option and select Account Window.

To see real time quotes in a chart, you need to subscribe to a real time data package from Client Portal (Web)/Account Management (TWS).In case you are loading a chart from a Stock (SMART) ticker, you are required to subscribe to market data for all the markets the product is listed on.If you do not have market data subscriptions for all the markets the product is listed on, create a quote line selecting Stock (Directed) instead of Stock (SMART) and pick one of the markets for which you are subscribed to:Type the product ticker in an empty row of your quote monitor or watch list Choose the Stock (Directed) product row. If you do not see Stock (Directed), click on the arrowhead at the bottom of the menu to expand all menu itemsSelect a market for which you have market data subscriptionsOpen the chart from such quote line: right-click on it, select Charts and then New Charts.Additional Information How to Add a Stock (Directed) Market Data Line in TWSWhy is my chart delayed, showing question marks or only partially populated?

You may refer to the "Day Trades Left (T, T+1, T+4)" counter on the Available for Trading section of your Account Window within TWS to determine when you will be able to open a new position again. Please note, if you don't see the "Day Trades Left", expand the Available for Trading section using the green plus (+) sign on the right.The number of day trades available for the next 5 days will be listed in parenthesis, the first number listed is always the current day:Day CountT = TodayT+1 = One day after todayT+2 = Two days after todayT+3 = Three days after todayT+4 = four days after todayThe numbers begin at 3 and move from right-to-left. If you execute a day trade, then all numbers will be reduced by one. If T=0, then your account has executed three day trades in the past five days, and you will be unable to open a new position today. You will be able to open a new position when T = 1, 2, or 3.As an example, if the window reads (0,0,1,2,3), here is how to interpret this information:If today was Wednesday, the first number within the parenthesis, 0, means that 0-day trades are available on Wednesday. The 2nd number in the parenthesis, 0, means that no day trades are available on Thursday. The 3rd number within the parenthesis, 1, means that on Friday 1-day trade is available. The 4th number within the parenthesis, 2, means that on Monday, if 1-day trade was not used on Friday, and then on Monday, the account would have 2-day trades available. The 5th number within the parenthesis, 3, means that if no day trades were used on either Friday or Monday, then on Tuesday, the account would have 3-day trades available.See also: How do you count the Day Trades? and How do I request a Pattern Day Trading reset?

To convert currency at MEXEM you must do so using one of our trading platforms. Client Portal:
Log in to the Client Portal, go to Portfolio or Trade, select Convert Currency, choose the currency you want to convert from and the currency you want to receive, enter the amount and submit the conversion order.
TWS:
Open the Order Entry panel or use the FXTrader/FX Portfolio section. Enter the currency pair, for example EUR.USD, choose Buy or Sell depending on the currency you want to obtain, enter the amount and transmit the order. You can also right-click on a cash balance and select the currency conversion option, if available.
Mobile App:
Open the IBKR Mobile app, go to Portfolio or Trade, select Convert Currency, choose the source currency and target currency, enter the amount and submit the conversion.

The Adaptive Algo can be used with a limit or market order, and is designed to achieve better than average cost efficiency over basic limit and market orders by attempting to trade market and aggressive limit orders between the spread. You can specify how urgently you want the order to fill using the "priority/urgency" selector in the algo window. To create an Adaptive algo market order in Mosaic: In the Mosaic Order Entry panel, click the Adaptive button. Select the side ( BUY or SELL)To change the fill priority (by default set to "Normal") click advanced **to open the **Algo parameters and use the drop down selector list: Urgent: Scans available prices most quickly to fill, and so provides lowest chance of price improvement, and lowest chance of price variance Normal (default): Scans available prices less quickly than "Urgent," and so provides a good chance of price improvement and an average chance of price variance Patient: Scans available prices most slowly to fill, and so provides the highest chance of price improvement and also the highest chance of price variance. Click Submit to submit the order. To create an Adaptive algo limit order in Mosaic: In the Mosaic Order Entry panel, click the **Adaptive **button. Click on the double arrows below the Adaptive button to select Price Line, % of Spread or +/- Tick to choose a method to set a limit price within the spread. Select the side ( BUY or SELL)To change the fill priority (by default set to "Normal") click advanced **to open the **Algo parameters and use the drop down selector list: Urgent, Normal or Patient Click Submit to submit the order. To create an Adaptive algo limit **order in **Classic TWS:Click on Ask price (Buy order) or Bid price (Sell order) to create an order row. If an Order Ticket opens up, enter a Limit Price and click Accept Enter a Limit price if you have not done so already in the Order Ticket In the Destination field select IB ALGO from the drop down menu In the line created below the order row, click in the field for (Select algorithm from the list) and select Adaptive To change the fill priority (by default set to "Normal") click the drop down Adaptive order priority/urgency and select: Urgent, Normal or Patient Click Transmit to submit the order. Please note, some products require real-time market data in order to use the Adaptive Algo. See: How do I subscribe to market data from Account Management? More InformationDoes the adaptive algo work on spreads or only single orders? What is the difference between a Limit order and an IBAl go Adaptive Limit order? What is the difference between an Adaptive Algo and a Price Management Algo? Can an Adaptive algo be direct routed to an exchange?

MEXEM does not provide trading advice, investment guidance or tax advice. We operate as an introducing broker and all client orders are self-directed by either the client, or their Financial Advisor if they have opened an account with an independent advisor and offer discretionary trading authority via the Customer Agreement.

MEXEM does not act to automatically convert currency balances back to the Base Currency as this action would require assumptions as to the account holder's desired currency exposure as well as the trade price at which they would be willing to close the position. However, if the balance is below a full currency unit, MEXEM will automatically close and sweep the balance to the client's Base Currency assuming no other unsettled activity remains. There are other instances when MEXEM will act to automatically close FX balances (e.g., low balance, account close requests and margin deficiencies) and clients are also provided with an expedited process for closing and converting balances into the Base Currency.You can convert currency using any one of the MEXEM trading platforms. See: How can I convert currency at MEXEM?Additional information on situations in which MEXEM will act to close non-base currency positions can be found in our Knowledge Base.