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No, the primary username is created at the point of account application and is correlated with the account permissions, trading capabilities, and login access in addition to disclosures, agreements and acknowledgements.It is not possible to edit an already existing username or create a secondary user a primary user, or vice versa.

Cash accounts are not allowed to trade Forex on a leveraged basis, but are allowed to convert one currency to another. As a Forex transaction represents the simultaneous purchase of one currency vs. the sale of another, that sale will result in a short (i.e., borrow) position unless it serves to close or convert an existing long position. Accordingly, Forex orders which would result in a short balance in any given currency, if executed, will not be accepted in a cash account.

While clients are the beneficial owner of all securities held in their account, all such securities are held in 'Street Name' meaning that they are registered in the name of MEXEM on the books of the issuer. MEXEM, in turn, holds them for you in what is known as a 'Book-Entry' form meaning that we manage a record on our books that you are the owner of the securities.

The potential to add another person to your individual account depends upon their intended ability or role. The 4 most familiar roles are the following:Owner - account holders may not include another person to an existing account, if the result of adding that individual would serve to change account ownership. If, for example, you are seeking to convert your individual account into a joint account, you would be required to initiate a joint account application, engage in the agreements correlated with that account and request a transfer of assets thereafter. See Converting From a Single to Joint Account.Beneficiary - the addition of a beneficiary or nominee is supported for a limited set of account types (e.g. a Transfer of Death for U.S. individuals and IRA accounts). See How can I designate a beneficiary on my account?User - account holders might add a non-employee individual as a user and allow them certain account access rights (e.g., reports, trading). Note that adding a user to assist with operating and/ or keeping track of the account implies no charge in ownership. See Adding (non-employee) users to an individual account for information on adding a non-employee user.Trusted Contact - an individual who MEXEM would be accredited to contact and disclose information regarding their account to address potential financial exploitation, to verify the specifics of the client's latest contact information, health status, or the indentity of any legal guardian, trustee, executor or holder of a power of attorney. This individual is not provided with entry to the account nor are they authorized to accept any transactions for the account. See What is a Trusted Contact?

The mobile two-factor authentication via SMS is temporary and will be removed once you activate one of the digital or physical security devices.For this reason, it is not possible to change the phone number on which to receive SMS authentication messages or re-activate authentication via SMS once it has been replaced by a permanent security device.For information on how to proceed, please see How do I request a security device?

Your account type (Cash, Margin or Portfolio Margin) can be found in the Account Information section (next to Account Capabilities) of your activity statements. To access recent statements: Log in to Client Portal/ Account Management. Select Reports followed by Statements. The Run a statement section will default to the most up to date statement. Select any parameters you wish to change (such as Format) and click the green Run Statement button to initiate the statement. You can find additional information on the Account Information section in our Reporting Users' Guide. See also: How do I upgrade my account to use margin or Portfolio Margin?

To request a downgrade to Non-Professional, log in to Client Gateway/Account Management and go to the Settings, User Settings menu. In the Trading Platform section, click the Configure (gear) icon next to the words Market Data Subscriptions. In the top right corner you will see a section titled Market Data Subscriber Status. If there is a Configure (gear) icon in this section, click it to request a downgrade to Non-Professional.If you do not see a Configure (gear) icon in this section, then you must modify your Non-Professional Questionnaire. Two sections below Market Data Subscriber Status you will see the Non-Professional Questionnaire. Click the Configure (gear) icon in this section to modify your Non-Professional Questionnaire. Once you have filled this out it will be reviewed by MEXEM Compliance and your subscriber status will be manually changed upon approval.

Account holders maintaining a long security position (e.g. stock or bond) that is worthless but has not yet been cancelled by the depository may submit a request to have that security removed from their account via a process referred to as Dollar for Lot. Here, MEXEM will take over the worthless position for a nominal payment of USD 1.00 as consideration.An automated process is in place for account holders to close eligible worthless security positions through TWS. If a ticker symbol has "(DOLLR4LOT)" following it in TWS, it is eligible for closing in TWS. Currently this only applies to long US stock positions. From TWS enter a closing order by either right-click and select "Close", or create a Sell order. A pop-up box will appear with a link to the "Dollar for Lot" Acknowledgement. After electronically signing the Acknowledgement, then transmit the order. An “alert" window will appear on the right side of the screen stating that the transaction “is irrevocable." Check the box confirming understanding, and then click Accept and Continue.Order execution will occur from 4am-8pmEST, Monday-Friday (US).There are no commissions on the order.For positions that are not followed by "(DOLLR4LOT)", a Special Position Liquidation Agreement will need to be submitted. The Special Position Liquidation Agreement which must be completed to request this is available through the Customer Service documents found on our website. You can return the completed form to MEXEM through the Upload Documents tool. Please note, attachment size must not exceed 25MB.Other items of note:As the position is worthless, MEXEM will only pay the USD 1.00 for all shares or units, regardless of the number (i.e., the position cannot be submitted in numerous lots);This service is not provided for futures contracts;This service is not provided for short positions;

You can unsubscribe from both mailing and electronic marketing materials from the MEXEM website. Please use the links below to submit your request: Unsubscribe from Mailing Material Unsubscribe from Electronic Material. If you have an IB UK/UKL account, you can use the Marketing Preferences page from Client Portal/Account Management followed by Settings, User Settings and Communication to set how we contact you about features, products in offers in order to protect your privacy and data. Additional information on marketing preferences can be found in our Users' Guide.

You can change your email address using the following: Log in to Client Portal/ Account Management. Click on Settings followed by User Settings In the Communications panel click the Configure icon (gear) next to Email Address. Follow the notifications on the screen Please note, you can add a second email in the New Email Address field by adding a semicolon (";") after the first email followed by the second email with no space in between them. In some situations email changes may need verbal verification with IBKR Client Services and may take 1-2 business days to take effect. More information on how to change your email address can be found in our Users' Guide.

You will require assistance from our Client Services team to update your passport number on your account. Please send an email to MEXEM as directed on our website (Upload/ Fax/ Post tab) and add the following information in your email: Account ID (subject line)Summary of information to update. Scan of the ID document you wish to update. If required, we will contact you with any questions.

The steps are the following:
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Log into Client Portal / Account Management Select Settings followed by User Settings Click the Configure (gear) icon next to Password to create a new password for your account.
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Unable to Reset Password If you have forgotten your password and are unable to complete the password reset by using the link above, then contact Client Services via telephone in order to have your identity verbally confirmed before access can be provided.

IMPORTANT NOTE:
For security reasons, IBKR does not reset passwords via email or online chat.

It is possible to configure trade alerts to be sent to your email in both the TWS and MEXEM Mobile trading platforms.For information on trade alerts in the different trading platforms, see the Users' Guide links below:Trade alerts in TWSTrade alerts in MEXEM Mobile for AndroidTrade alerts in MEXEM Mobile for iPhonePlease Note: Email alerts can be enabled only for real accounts and not for simulated paper trading demo accounts.

The default tax basis arrangement for all accounts is First In, First Out (FIFO), but it can be changed on a per day and per symbol basis. To change the default matching method for your account, login to the Client Portal version of the Tax Optimizer. Your change will be effective instantly, and will apply until you choose to change it again.If you accept to change the "Method for All" in the TWS version or "Today's Match Method" in the Client Gateway version, the change applies only for the specified trading day and your account will go back to using the default match method the following trading day.In addition, you can select to apply the "Method for All" or "Today's Match Method" to a certain symbol. This change applies only for the specified trading day and your account will go back to using the default match method the following trading day. You can select from these

It is possible to download your account data, including trades, via API Dynamic Data Exchange (DDE) into Excel.Find our DDE Tutorial in the API (Application Programming Interface) Users' Guides.Please note that Excel Dynamic Data Exchange (DDE) is not available for Mac OS, but only for Windows OS.For additional information, please review the pre-recorded Webinar titled "TWS Excel APIs, featuring the RealTimeData Server".

MEXEM does not support the direct re-characterisation and conversion of a given account type to another as each structure typically requires specific account holder information, legal agreements and, in certain instances taxpayer reporting. Account holders who seek to convert their account from an Individual to Joint type or vice versa must first initiate a new account application and then request a transfer of assets once that new account has been approved. Once the transfer is completed, the old account will be closed.Please refer to the MEXEM Knowledge Base for other steps and considerations to keep in mind when submitting this request.

Please note that MEXEM does not support the direct re-characterisation and conversion of a given account type to another as each structure usually requires certain account holder information, legal agreements and, in certain instances taxpayer reporting. Account holders who seek to convert their account from an individual to a trust or LLC type must first initiate a new account application for a trust or LLC account and then request a transfer of assets once that trust or LLC account has been approved. Once the transfer has finalyzed, the individual account will be closed.Additional information on converting from an individual to trust account or from an individual to Limited Liability Company account can be found in our Knowledge Base.

To create, edit or cancel a custom Flex Query, login to Client Portal/Account Management and go to Reports followed by Flex Queries.Click the Create "+" icon to create an Activity Flex Query or Trade Confirmation Flex QueryClick the Edit (pencil) icon next to an existing Flex Query to modify itClick the Delete "X" icon next to an existing Flex Query to delete it.See additional details on how to Create an Activity Flex Query, Trade Confirmation Flex Queries or View, Edit and Delete Flex Query Templates in the Client Portal Users' Guide.

To download statements to 3rd party software, in Client Portal/Account Management, click on menu Reports followed by Statements . (If you manage or maintain numerous accounts, Account Selector opens. Search for and select an account.) In the Statements screen, in the Run a Statement panel, select Third-Party Downloads as Statement Type. Select the Period and Date, and choose the 3rd party software from Format. Click Run Statement .Additional information on third-party downloads can be found in our Users' Guide.

Clients may download their Activity Statement in Client Portal or Account Management. Go to menu Reports , Statements , select as statement type Third-Party Downloads and as format Quicken . Your file will download in the format ".qfx". You will then be able to import the file within the Quicken software.Additional information on third-party downloads can be found in our Users' Guide.

To update your trading permissions use the button above:Log in to Client Portal/ Account Management. Click the Settings menu followed by Account Settings If you manage numerous account, choose an account by clicking on the account number to popup the Account Selector. Click the Configure icon (gear) next to "Trading Experience & Permissions" From the Trading Permissions screen, click Add in the section associated with the product you wish to trade and check the box next to whatever trading permission or program you wish to request. Complete the Experience and Trading Knowledge section shown at the top of the section of the product you selected. Once you have completed making your selections, click the CONTINUE button. Review investment objectives and financial information on the following pages and make the necessary changes Note: Review any further disclosures presented and continue through until you have finalized all of the prompts. Additional Information Permissions are subject to Compliance review to assess eligibility and this review process is typically completed within 1-2 business days. Users' Guide: Managing Trading Permissions See Also: Why are my trading permissions pending?

You can link your checking account to your MEXEM account for the purpose of transferring USD denominated funds between the two accounts via ACH. This process requires that you first create a banking instruction and verify your bank account. The steps for creating an ACH instruction are provided on KB567. Keep in mind that all account users with access to funding will need to be two-factor authenticated.Also note that deposits made via ACH are subject to a 4-business day hold before being credited to your account and, if withdrawn, can only be withdrawn to the originating bank for the 44-business day period thereafter.

After an account is closed, the account holder retains access to Client Portal/Account Management to view or print historical activity and tax statements. Access is provided using the same login credentials in place at the time the account was closed.Tax statements are available online for the 5 most recent calendar years. MEXEM maintains statements for a period of 7 years in total as required by regulation. Account holders may request a copy of an archived statement no longer available online by contacting their local Client Services Center. Archived statement requests are subject to a processing fee.If you do not know your password, contact our Client Service Center via telephone so that we may verify your identity and provide access.

In order to see live market data, you must subscribe to market data through Client Portal/ Account Management:Log in to Client Portal/ Account ManagementClick on Settings followed by User SettingsUnder Trading Platforms select the configure icon (gear) next to Market Data SubscriptionsClick the Configure icon (gear) next to Current GFIS Subscriptions to review what other services may interest you.The market data will activate instantly for funded accounts or after your funds have cleared in your new account. If you do not subscribe to real time data, you will receive free postponed data when available and you will still be able to trade.If you subscribe to a market data service and unsubscribe on the same day, you may not be charged for the service provided you never had that service of market data before and did not engage in any trades.You can read more information on subscribing to market data in our Users' Guide.

This feature works differently based on your TWS desktop version.A. In case your TWS desktop is version Build 975 or higher:The feauture Auto-Sychronized Watchlist Library provides synchronization of your Watchlists across all platforms, ensuring you get the latest version into mobile, desktop, or Client Portal. There is no need to decide which lists to import or sync, as all of your lists are always available. In cases where you've added a product on desktop that isn't yet supported on mobile or Client Portal, it's preserved and displayed correctly in all versions.To open synchronized Watchlists:On MEXEM Mobile for Android tap the icon with three vertical dots in the upper right of the Watchlist screen and then tap Browse Lists.On MEXEM Mobile for iOS tap the icon in the upper right of the Watchlist screen and selecting Browse Lists.B. In case your TWS desktop is version Build 974 or lower:To import a Watchlist:Tap the Menu icon (which looks like three horizontal lines) and then tap Configuration.From the Cloud section, tap Watchlist Import.Select the device from which to import Watchlists. You can import from one device, then select another and repeat the process.Select watchlists from the Import list.**Note: **If you have previously imported a Watchlist, it will appear in the "Synchronize" list.5. Tap OVERWRITE.To synchronize a Watchlist:Tap the Menu icon (which looks like three horizontal lines) and then tap Configuration.From the Cloud section, tap Watchlist Import.Select the device that includes the Watchlists you want to sync. You can import from one device, then select another and repeat the process.Select watchlists from the Synchronize list.**Note: **If an entry is grayed out, it is already synced.Tap Overwrite to replace the Watchlist with the most recent version.Tap **Append **to add data from the imported version to the current Watchlist. You may want to choose this option if you have added instruments to your mobile version of the Watchlist and don't want them overwritten.If you do not see any Watchlists, you may have elected not to save them to the cloud:In TWS for Desktop, use the Lock and Exit page in Global Configuration to enable both "Save watchlists to cloud" and "Use/store settings on server."In MEXEM Mobile, from the Configuration menu enable "Save Watchlists to Cloud".More information on watchlists can be found in our Users' Guide.

If you've purchased a new Smartphone and wish to transfer your existing MEXEM Mobile authentication profile from your old Smartphone to your new phone you can do so without Client Service assistance as long as you retain access to your old phone or a secondary security device that remains active. Step-by-step transfer instructions are available in the MEXEM Knowledge Base.If you do not have access to your old phone or a secondary device, you would need to contact MEXEM Client Services via telephone for assistance.

To update your mailing or residential address: Log in to Client Portal / Account Management.

Click on Settings and Account Settings In the Profile section, click the Edit (pencil) icon for the profile you would like to edit. Update the relevant fields. Click CONTINUE to advance through the screens If you do not engage in the Secure Login System for two-factor verification, you will receive an email with a confirmation number. Enter the confirmation number, click Request Confirmation Number to have a new confirmation number sent to your email address. Click OK Proof of address will need to be uploaded for residential address change.

See: How do I upload a document? More  information on how to update your address can be found in our Users' Guide.

If your country of legal residence has changed, then please follow the steps listed in: How do I change my country of legal residency?

Note: you may be requested to transfer your account to a different IBKR entity due to a change in the country of legal residence.
If required, you will be asked to finalize a new account application and organize for the transfer of assets from your old account to your new account.

Account holders may update their W-8BEN tax form through Client Portal/ Account Management: Log into Client Portal/ Account Management. Select Settings followed by Account Settings Under Profile(s), **click on the "i"(info) icon** to the left of the proper users' name. The accessible Tax Forms are shown at the bottom of the window Click Update Tax Forms in the bottom right Click Continue until you arrive at the W-8BEN form. Update according to your updated country of residency, especially item 7You can find a detailed description on how to update tax forms in the Client Portal Users' Guide.

Dividends paid on U.S. stocks will be subject to withholding taxes for non-residents. A finalyzed W8 form will allow for a reduced tax rate if a treaty exists between the United States and the holder's country of taxation; however a valid W8 only allows for a reduction in the tax rate not an elimination of the tax completely.Note, that dividends paid on U.S. ADR shares are generally withheld at source and will not be eligible for a reduced tax rate.Clients should consult their tax advisor on how to claim a refund or tax credit.

There is no guarantee that all eligible shares in a given account will be loaned through the Stock Yield Enhancement Program as there may not be a market at an advantageous rate for specific securities, MEXEM may not have access to a market with willing borrowers or MEXEM may not want to loan your shares.Clients carrying financing deficits are subject to having stock amounting to 140% of the deficit un-segregated, chosen at the discretion of the broker, and therefore ineligible to lend as part of the SYEP.Please refer to the FAQ for additional information.

Should you wish to change financial advisors, please contact Client Services and ask for the form Authorisation to designate a new financial advisor .Documents can be submitted by either replying and attaching the form to the email you received from MEXEM or by attaching the form to an inquiry ticket which can be created in Client Portal or Account Management.

Each MEXEM account is only allowed one paper trading account. If you have multiple MEXEM accounts, each one can have its own paper trading account. To open a second paper trading account: Create a new account linked to your existing account under a single Username and Password. Fund the new account (you may fund via internal transfer)Create a second username for the new account with trading access rights. Request to open a paper trading account by logging into the new account's Client Portal/Account Management using the new username. Additional Information: How do I create a new account linked to my existing account under a single Username and Password? How do I transfer funds or positions between MEXEM accounts? How do I create a second username for my account? How can I open a paper trading account?

The "-F" part of an MEXEM Universal account is the IB UK Regulated segment that clears and holds OTC products like physical metals. Additional Information: How to transfer funds out of the UK Regulated -F account? How to remove the UK Regulated -F account?

If you hold an account with a Transfer on Death (TOD) designation, your stated beneficiaries should contact MEXEM Client Services for assistance in completing the TOD Beneficiary forms.In all other cases, the executor of your estate or the surviving account holder of a joint account should notify MEXEM Client Services regarding a deceased account via email to [email protected]. At that time, general information will be taken and the executor will be provided with information on how to proceed.Once MEXEM has been notified of the death of an individual account holder, the account will be classified as a deceased account and activity (e.g., trading, transfers) is generally prohibited until legal authority is established.The documents required to establish legal authority can differ depending on the type of account the account holder has at his or her death (e.g., single, joint, trust) and the country of legal residency. These documents will include a death certificate and often other official documents such as a Court Letter of Appointment for the executor, power of attorney for transferring stock ownership, proof of domicile, and trustee certification. Physical documents must be mailed and signed in the appropriate capacity, they will be rejected if information on the document has been altered, or the documents are outdated or missing the appropriate court seal.For Probated Estates, distributions from a deceased **account will be titled in the name of the estate rather in individual heir or beneficiaries.

You can confirm your base currency from:Client Portal/Account Management: Go to menu Settings followed by Account Settings. Under Configuration it is stated the Base Currency.Activity Statement: **Under the Account Information section the Base Currency is stated.Trading Platform: **From the Account Window the totals display in the Base Currency.

With Account Partitions, you allocate cash and/or positions from your current IB account into a newly created "partition" which is then managed by the professional Advisor or Broker of your choice. While this partition is traded by a professional, as the primary account holder you can log into your TWS account at any time to keep track of the performance of the partition, see all of its positions, review account activity, and check margin and available balances - just as you currently do with your account. In addition, all activity in the partition is labeled and reflected in your monthly statements, and you retain the ability to trade the non-partitioned segment of your account.Please see here for more details and instructions on creating an account partition.

If you believe that your account has been hacked or compromised it is critical that you contact your local Client Service Center immediately so that we may verify your identity and take the necessary actions to protect your account.These actions will generally include imposing restrictions upon the placement of new opening orders, a freeze upon funds withdrawals and asset transfers, issuance of a new password and a review to ensure that all account users are 2-factor protected while the incident is investigated. In addition, you will need to review your account to identify any unauthorized trades, withdrawals or information changes. A review of your account activity including login history will be then conducted by MEXEM's Compliance Department and you may be required to file a police report.

If your temporary digital virtual security code card has expired, you will need to contact MEXEM Client Services via phone to receive a temporary passcode and activate a permanent device.Once you receive a temporary passcode, the easiest option would be to activate the MEXEM Mobile app which allows for Two Factor Authentication.

If you are in Client Portal/Account Management, click the Portfolio menu option. Your account number will be to the right of the word Portfolio.Please Note: In case you set up an account alias, it will be shown in the place of the account number in the Portfolio page. You can open an activity statement and see the account number under Account Information section.If you are in Trader Workstation, your account number will be in the top right corner of the window.

If you are a designated beneficiary, you may obtain the TOD Beneficiary Distribution Form from our homepage.Go to MEXEM.com, scroll to the bottom of the page and click Forms and Disclosures. Click the Customer Service tab, and at the bottom of the list is the TOD form.

You can link your numerous accounts under a single username and password, including accounts that are managed by an Advisor or a Broker. Observe these guidelines when linking accounts:To request a link to an existing account, you must have an MEXEM Secure Login System security device.The email addresses, account titles, tax IDs and physical addresses associated with the accounts you want to link must be the same.You must link ALL accounts associated with you. You cannot link a subset of accounts.Once the accounts have been linked, the unique usernames and passwords for the accounts to be linked with this account will no longer function. The username and password associated with your account will function for all linked accounts.Once the accounts have been linked, the highest level security device among the linked accounts will automatically become the active security device.Additional information on linking existing accounts can be found in our Users' Guide.

MEXEM conducts business through a number of broker subsidiaries as listed below. The MEXEM entity through which an account is carried is generally based upon the account holder's country of legal residency or, in the case of an entity, its country of formation. Note that certain entities manage relationships with others for the purpose of offering services such as clearing and execution and this information is disclosed in the Customer Agreement.MEXEM LLC (IB LLC)MEXEM (U.K.) Limited (IBUK)MEXEM Canada Inc (IBC)MEXEM (India) Private Limited (IBI)MEXEM Hong Kong Limited (IBHK)MEXEM Securities Japan, Inc. (IBSJ)MEXEM Australia Pty Limited (IBA)Account holders may confirm the MEXEM entity through which their account is carried by reviewing the information located at the top of their Activity Statement.

Confirm that you have followed all the required steps outlined in our Users' Guide. If you are still unable to close your account please consider the following below.

Confirm that you have a saved bank wire instruction in the Base Currency of your account.

Please Note: If you do not have one, you can create one in Client Portal/Account Management by selecting Transfer & Pay followed by Transfer Funds.

If you are still unable to close the account, please contact Client Services.

You may need to finalise the Non-Professional Questionnaire in Client Portal/Account Management for each user. It is also possible your account does not meet the market data subscription minimum and maintenance equity balance requirements. More Information: How do I complete the Non-Professional Questionnaire? What are market data subscription minimum and maintenance equity balance requirements?

You may not be able to log into your paper trading account if:You requested a new paper trading account that isn't ready. It normally takes 24 hours to be activated.Your live account is closed. In that case, your paper trading account will also be closed.You have an older account and have never activated a paper account (newer accounts include a paper account).See also: What is the username of my paper account? and How can I reopen a closed paper trading account?

If you are able to log in to Client Portal/Account Management, but not any of the trading platforms, then there is no problem with your login credentials (i.e., user name, password and 2 factor authentication). Rather, your access to the trading platform is likely restricted due to one of the following conditions:Your account application remains under review and has not yet been approved. Note that you will receive an email notification once the review of your application has been completed.You are a client of a financial advisor managing discretionary trading authority over your account. Here, the advisor is presumed to be the only individual entering orders and the advisor can provide the client with access, if requested.In case of a new user creation, 24 hours are required before being able to log in to the trading platforms.

Specific investments are prone to annual income reclassification and other adjustments by their issuer, frequently after the original tax statement has been issued for your account. When this takes place, an amended tax statement will be issued. Income reclassification means that a portion or all of the income distributed to investors during the tax year has been subject to a change in tax character or treatment.  Examples of this are as follows: Real Estate Investment Trusts (REITs) - reclassification often occurs due to adjustments for depreciation and/or gains or losses from sale of property; Unit Investment Trusts (UITs) - UITs taxed as grantor trusts commonly reclassify income relating to return of capital, qualified dividends, short-term vs. long-term capital gains, original issue discounts, interest, fees and expenses. Mutual Funds - reclassification can occur if the fund distributions during the year surpassed earnings or if the fund holdings included securities subject to reclassification (e.g., tax-exempt mutual funds, REITs).See: What should I do if I receive an amended Form 1099? in the MEXEM Knowledge Base.

MEXEM will automatically close individual accounts managing a zero balance in order to avoid continuing market data subscription fees and/or monthly Minimum Activity fees.If all positions have been closed and a close account request has been submitted through Account Management, MEXEM will automatically convert Settled Cash balances to base currency provided the balance held is less than USD 1,000 equivalent. Clients holding currency balances exceeding this threshold will be required to submit closing trades in order to close their currency position before the account closure request will be processed.

If your statement is not reflecting your loss, this is probably due to a "wash sale" A sale of stock or securities is considered a "wash sale" if a trader sells shares or securities at a loss and purchases the same or equivalent shares or securities within the 61-day wash sale period, which includes the 30 calendar days before the sale, the day of the sale, and 30 calendar days following the sale. When the loss on the sale is deferred, the amount of the loss is added to the cost basis of shares purchased during the wash sale period ("replacement shares"). Upon the sale of the replacement shares, the disallowed loss is integrated into the estimations of the gain or loss on the replacement shares and recognized. In addition, the holding period of the original shares is added to the holding period of the newly acquired shares or securities.For additional information on Wash Sales, please visit our website.

Please go to the website and select open account. Then only select ORGANISATION or INSTITUTION. Fill out the application. Compliance will then review your data.

In case you have forgotten your current password and you need a new temporary password in order to renew your old one, you will need to call out customer service department. We will provide you with a new temporary password so you can log in into the client portal and renew it. Please find contact details on this link www.mexem.com/contact

To maintain an active account status, a minimum balance of even 0.1 euro is sufficient, provided that you engage in regular trading activities.