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MEXEM Support Center

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Getting Started

  • How do I access TWS?
  • How can I open a paper trading account?
  • How do I transfer funds to MEXEM?

My Account & Login

  • How do I change my email address?
  • How can I open a paper trading account?
  • How do I change my password?

Funds & Banking

  • What is the minimum deposit amount?
  • How can I transfer funds to MEXEM?
  • How can I transfer funds back to my bank?

Products

  • Can I trade stocks through MEXEM?
  • Do you offer trading on the Pink/ OCT markets?
  • Can I trade ETFs through MEXEM?

Trading

  • How do I see whether a stock is shortable on TWS?
  • How do I manage my trading permissions?
  • Why am I no longer receiving live market data?

Fees & Interest

  • Why am I paying interest?
  • What is the calculation used for interest?
  • How much do you charge for bonds?

General Questions

  • Can I changed my primary username?
  • What is Two-Factor Authentication?
  • How can I tell if my market data is real-time or delayed?

Call the service desk

Monday to Thursday 08:30 to 22:00

Friday 08:30 to 17:30

The weekend closed

Mail the service desk

You can send us your question or comment 24 hours a day, 7 days a week

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Prof. J.H. Bavincklaan 7, 1183AT Amstelveen, Nederland

Keizer Karellaan 584. 5th floor, 1082 Brussel. België

1st Arch. Kyprianou Loucaides Building, 3036, Limassol, Cyprus

Via Tiziano 32, 4 piano, 20145, Milano, Italy

Contact MEXEM

+31-202622685

+32-35470144

+357-25030447

+39-0282958883

info@mexem.com

  • Terms and Conditions
  • Risk Disclosure
  • Privacy Policy
  • Forms and Disclosures
  • Regulation and Safety

All investments involve risks, including the possible loss of capital.

www.mexem.com is a website owned and operated by MEXEM Ltd. MEXEM Ltd is a European broker regulated by CySEC,
license No. 325/17.

Read our Forms & Disclosures.

*Named Europe’s leading broker by Beleggen.com

Any advertisement or communication concerning the distribution of derivatives falling within the scope of the Regulation of the FSMA of 26 May 2016 governing the distribution of certain derivative financial instruments to retail clients is not addressed to the Belgian public.

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