SUPPORT
center

We provide trading in Bitcoin futures and a number of stocks and ETFs accompanied with cryptocurrencies. However, these products are all denominated and settled in government issued currencies such as the USD. We do not provide trading in any physical crypto-currency nor do we accept crypto currencies for purposes of satisfying any settlement or payment agreement.Please see the MEXEM Knowledge Base for additional details.

We provide direct market access to stocks, options, futures, forex, bonds and ETFs from a single MEXEM Universal Account. Clients from most countries are allowed to trade Exchange Traded Funds (ETFs) and benefit from our low/free commissions. To request ETF trading permissions, login to Client Portal/Account Management and select permissions for Stocks. Some ETFs may also require permissions for Complex or Leveraged Exchange Traded Products. You will also need to be in compliance with current rules and regulations, such as the PRIIPs Regulation. See also: Why was my order rejected for no trading permissions when I have permissions for ETFs? More information on trading permissions can be found in our Users' Guide.

Yes, trade a range of futures across numerous market centers, at commission rates that are amidst the lowest in the online brokerage industry. To be authorized for future permissions you will need to meet all the requirements listed on the webpage: Trading Requirements. You can subscribe to real time data and request trading permissions from Client Portal/Account Management. In case you do not subscribe to real time data you will receive free data when available and you will still be able to trade.

We provide direct market access to stocks, options, futures, forex, bonds and ETFs from a single MEXEM Universal Account. Clients from most Countries are authorized to trade:IB UK Spot Gold and Silver MEXEM OTC Futures on LME Metals Exchange listed futures on NYMEX The above should not be considered as a trading recommendation but as only information. Please visit the IBKR.com website, and click Products > Product Listings where you can discover all products sorted by region, asset class and exchange. Clients might also search the MEXEM contract database through our website under the menu item Products > Contract Search. See also: How can I trade Spot Metals with MEXEM? and How can I trade MEXEM OTC Futures on LME Metals?

We provide direct market access to stocks, options, futures, forex, bonds and ETFs from a single MEXEM Universal Account. Our clients can trade stocks and benefit from our low commissions. Please review the trading requirements and you can then request trading permissions and subscribe to real time data from Client Portal/Account Management. In case you do not subscribe to real time data you will receive free delayed data and you will still be able to trade.

Yes, MEXEM provides trading on the Pink Sheets and OTC stocks that are certified with the SEC.See how to request trading permissions to trade US penny stocks.

No, we do not provide a list of all ETFs available for clients classed as Retail under European ESMA regulations. Clients might use the Order Preview feature to check the current restrictions for a given asset.

To request that a new product be added for trading, please submit a ticket with the name, cusip or ISIN and exchange it is listed on.Before submitting a new product request, please analyse the existing products on MEXEM website: click on Products followed by Product Listings where you can find all products sorted by asset region, exchange and class. You may also search through our website for the MEXEM contract database under the Products menu followed by Contract Search.

REQUEST SPOT METALS PERMISSIONS. Log in to Client Portal/ Account ManagementClick the Settings menu followed by **Account Settings**If you manage numerous accounts, select your account within the Account Selector popup. Click the Configuration gear icon next to "Trading Experience & Permissions "From the Trading Permissions screen, expand the "Metals" section and check the box next to "Global" Finalise the Experience and Trading Knowledge section shown at the top of the section for the product you selected. Once you have completed making your selections, click the CONTINUE button. Analyze financial information and investment objectives on the following pages and make essential changes. Due to administrative reasons, MEXEM Spot Gold (XAUUSD) and Spot Silver (XAGUSD) trading is only available to clients who are not legal residents of the U.S., Canada, Australia, Japan or Hong Kong. MEXEM provides trading in futures contracts and options on futures contracts where related market exposure is available. See the CME website and ICE Futures website for product details. Note: Spot Platinum (XPTUSD) is currently not available at MEXEM.

Indices per se cannot be traded. However, you can trade products whose value is related to an index, such as ETFs, futures, options on the index. Once you type in the symbol, the contract box will open and allow you to choose the product you wish to trade. Click on Stock, Futures, Futures Options or Options (all when applicable) in order to select the certain contract you wish to trade. See also: How can I find the MEXEM trading symbol?

MEXEM generally does not offer clients the ability to participate in an IPO (Initial Public Offering) of a US company.MEXEM may provide the ability for clients to participate in IPOs outside of the US. Such offerings are done on a case by case basis.In the event an IPO is open for clients, Account Management's Trading > IPO Subscription menu will provide a list of currently active IPOs.If you want to participate in a Hong Kong IPO please see: When can I make an application for an IPO?

In order to trade on the ArcaEdge or OTC Pink markets, you must add the United States (Penny Stocks) trading permissions. Log in to Client Portal/ Account Management. Select Settings followed by Account Settings Click on the Configure icon (gear) next to Trading Experience & Permissions Scroll down to "Stocks", check the boxes for "United States (Penny Stocks)"Click CONTINUE and follow the notifications on the screen Note: All users listed on the account must be two-factor authorised, either with SMS,  IB Key for Android or  IB Key for iOS, or a Secure Login Device. Furthermore, the account holder must have the requisite Investment Objectives, Investment Experience and their personal Financial information must be consistent with Options Trading Requirements as per our website. Be certain to read the notes at the bottom of the table, as they carry important extra information. US Penny Stocks trading is subject to Pattern Day Trading Rule (only for securities accounts with balances below 25,000 USD).See also: Where can I update my financial information?

An IPO is an initial offering, made to the public, to purchase shares in what has historically been a privately owned company. If an Initial Public Offering (IPO) is successfully completed, the shares that have been issued by the company will become publicly tradable on the listing exchange. The stock issued by the company give the bearer partial ownership in the company. An IPO is one of numerous mechanisms available to private companies to raise capital.

Standard settlement period for most currencies is 2 business days (Trade Date plus two business days: T+2), with some pairs such as USD.CAD settling the next business day (Trade Date plus one business days: T+1).In order for a date to be a valid settlement date for a Forex transaction, the central banks for both currencies must be open for settlements. If either currency htlement date, sas a ‘holiday' on the target setettlement is deferred until the next valid business day for both currencies. Additionally, intervening holidays, that is a holiday between trade date and the standard 2 days later may or may not defer settlement, depending on which currencies are involved. Most currency transactions will not settle on a USD settlement holiday. This treatment is regardless of whether USD is part of the transaction directly, i.e. a EUR.JPY currency transaction will not settle on a USD settlement holiday but will be deferred to the next valid business day for all three currencies.Currency holidays are days in which the there is no settlement of prior transactions.

We may shorten the collateral value of securities (reduces marginability) for a variety of reasons, including: small issue size small or market capitalisation; low liquidity in the collective primary/secondary exchanges; involvement in tenders and other corporate actions. To see if a stock has a special margin requirement, use the Check Margin Impact feature in TWS to see the projected margin impact. Please feel free to visit the MEXEM Knowledge Base for information regarding margin rules for stocks below USD 5 and margin treatment for foreign stocks carried by a US broker.

If the option is given to choose between cash and stock dividend, you can find the messages by logging in into client portal, go to your message center via HELP, and select corporate actions. In the message you can select your choice. To follow up on your dividends, you can withdraw a report via REPORTS in your client portal.