MEXEM: Seeking a Proactive and Talented Customer Support Agent to join our team.

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Short description: MEXEM, a leading global financial services company, is currently seeking a proactive and talented Customer Relations Agent to join our team. In this full-time position at our office, you will be responsible for maintaining customer relationships and providing excellent service to our clients.

• Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.
• Deliver excellent customer service and ensure a positive customer experience.
• Process customer requests, such as opening new accounts, updating personal information, and handling transactions.
• Identify and pursue sales opportunities and cross-selling within the existing customer base.
• Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.
• Record customer interactions and maintain relevant information in the customer system.
• Proactively communicate with customers about new products, services, and promotions.

• Native speaker with excellent communication skills, both written and verbal.
• Customer-oriented mindset and strong problem-solving skills.
• Passionate about IT and possesses strong computer skills. 
• Experience in a customer service or customer relations role is a plus.
• Experience in the financial sector and knowledge of investment products is a bonus.
• Good organizational skills and ability to multitask.
• Team player with the ability to work independently.

• Competitive salary and benefits package.
• Opportunities for professional growth and development within a dynamic, global company.
• A supportive and collaborative work environment that values diversity and inclusion.
• Access to advanced tools and resources to excel in your role.

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If you're a tech enthusiast, a computer whiz, or even consider yourself a bit of a nerd when it comes to IT, we want to hear from you!

Please submit your CV, along with a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

MEXEM is an equal opportunity employer and welcomes applications from all qualified candidates.