Seeking a Proactive and Talented Customer Support Agent for Italian Clients to join our team.

MEXEM, a leading global financial services company, is currently seeking a proactive and talented Customer Support Agent for Italian Clients to join our team. In this full-time position at our office, you will be responsible for maintaining relationships with Italian clients, delivering high-quality service, and ensuring an excellent customer experience.

Provide client support via phone, email, and chat, addressing inquiries and resolving issues.

Handle requests such as account openings, data updates, and various transactions.

Collaborate with internal departments (compliance, operations) to meet client needs.

Promote products and services, identifying cross-selling opportunities.

Update the CRM system with relevant client interactions and information.

‍

A native Italian speaker with excellent communication skills.

Customer-oriented mindset and strong problem-solving skills.

Passionate about IT and possesses strong computer skills. 

Experience in a customer service or customer relations role is a plus.

Good organizational skills and ability to multitask.

Team player with the ability to work independently.

‍

Competitive salary and benefits package.

Continuous training and professional growth opportunities within a dynamic, global company.

A supportive and collaborative work environment that values diversity and inclusion.

‍

We are open to candidates who may not have prior experience in the financial sector but demonstrate a strong desire to learn and grow in this field. If you have strong communication skills and a passion for learning about the financial sector, we encourage you to apply!

‍

Please submit your CV, along with a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

‍

MEXEM is an equal opportunity employer and welcomes applications from all qualified candidates.

‍