Seeking a Proactive and Talented Customer Support Agent for Italian Clients to join our team.

MEXEM, a leading global financial services company, is currently seeking a proactive and talented Customer Support Agent for Italian Clients to join our team. In this full-time position at our office, you will be responsible for maintaining relationships with Italian clients, delivering high-quality service, and ensuring an excellent customer experience.

• Provide client support via phone, email, and chat, addressing inquiries and resolving issues.
• Handle requests such as account openings, data updates, and various transactions.
• Collaborate with internal departments (compliance, operations) to meet client needs.
• Promote products and services, identifying cross-selling opportunities.
• Update the CRM system with relevant client interactions and information.

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• A native Italian speaker with excellent communication skills.
• Customer-oriented mindset and strong problem-solving skills.
• Passionate about IT and possesses strong computer skills. 
• Experience in a customer service or customer relations role is a plus.
• Good organizational skills and ability to multitask.
• Team player with the ability to work independently.

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• Competitive salary and benefits package.
• Continuous training and professional growth opportunities within a dynamic, global company.
• A supportive and collaborative work environment that values diversity and inclusion.
• Enjoy a lunch allowance to support meals during the workday.
• Access to funding for relevant courses and training programs.

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We are open to candidates who may not have prior experience in the financial sector but demonstrate a strong desire to learn and grow in this field. If you have strong communication skills and a passion for learning about the financial sector, we encourage you to apply!

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Please submit your CV, along with a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

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MEXEM is an equal opportunity employer and welcomes applications from all qualified candidates.

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