Seeking a Proactive and Talented Customer Relations Agent (French-speaking) to join our team.

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MEXEM, a leading global financial services company, is currently seeking a proactive and talented Customer Relations Agent (French-speaking) to join our team. In this full-time position at our office, you will be responsible for maintaining customer relationships and providing excellent service to our French-speaking clients.

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• Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.
• Deliver excellent customer service and ensure a positive customer experience.
• Process customer requests, such as opening new accounts, updating personal information, and handling transactions.
• Identify and pursue sales opportunities and cross-selling within the existing customer base.
• Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.
• Record customer interactions and maintain relevant information in the customer system.
• Proactively communicate with customers about new products, services, and promotions.

• Excellent communication skills in French, both written and verbal.
• Customer-oriented mindset and strong problem-solving skills.
• Experience in a customer service or customer relations role is a plus.
• Familiarity with the financial sector and knowledge of investment products is a bonus.
• Good organizational skills and ability to multitask.
• Team player with the ability to work independently.

• Competitive salary and benefits package.
• Opportunities for professional growth and development within a dynamic, global company.
• A supportive and collaborative work environment that values diversity and inclusion.
• Access to advanced tools and resources to excel in your role.

• Enjoy a lunch allowance to support meals during the workday.
• Access to funding for relevant courses and training programs.

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If you are a results-driven and passionate customer service professional with a deep understanding of the financial market, we encourage you to apply today.

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Please submit your CV, along with a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

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MEXEM is an equal opportunity employer and welcomes applications from all qualified candidates.

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