Seeking a Proactive and Talented Customer Relations Agent (French-speaking) to join our team.

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MEXEM, a leading global financial services company, is currently seeking a proactive and talented Customer Relations Agent (French-speaking) to join our team. In this full-time position at our office, you will be responsible for maintaining customer relationships and providing excellent service to our French-speaking clients.

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Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.

Deliver excellent customer service and ensure a positive customer experience.

Process customer requests, such as opening new accounts, updating personal information, and handling transactions.

Identify and pursue sales opportunities and cross-selling within the existing customer base.

Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.

Record customer interactions and maintain relevant information in the customer system.

Proactively communicate with customers about new products, services, and promotions.

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Excellent communication skills in French, both written and verbal.

Customer-oriented mindset and strong problem-solving skills.

Experience in a customer service or customer relations role is a plus.

Familiarity with the financial sector and knowledge of investment products is a bonus.

Good organizational skills and ability to multitask.

Team player with the ability to work independently.

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Competitive salary and benefits package.

Opportunities for professional growth and development within a dynamic, global company.

A supportive and collaborative work environment that values diversity and inclusion.

Access to advanced tools and resources to excel in your role.

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If you are a results-driven and passionate customer service professional with a deep understanding of the financial market, we encourage you to apply today.

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Please submit your CV, along with a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

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MEXEM is an equal opportunity employer and welcomes applications from all qualified candidates.

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