Company/ Responsible in the sense of § 5 TMG
MEXEM Ltd
Archiepiskopou Kyprianou, 1 Loucaides Building, 3036 Limassol, Cyprus
Germany hotline: +49 69200 85004
Austria hotline: +43 1434 0004
Telephone: +357 25 030 447
Fax: +357 25 320 431
E-mail: info@mexem.com
Company Registration Number: HE351726
MEXEM Ltd is a European broker regulated by CySEC, license No. 325/17.
Managing Director
Herr Enosh Aharoni
Dispute resolution
For support services and other non-financial services:
MEXEM is not obligated to participate in a dispute resolution procedure before a consumer arbitration board for non-financial services and is generally not willing to do so. However , we are obliged to refer to the platform for online dispute resolution:
ec.europa.eu/consumers/odr/
Competent Supervisory Authority / Compensation Scheme For financial services (e.g. Portfolio Management and investment brokerage):
Cyprus Securities and Exchange Commission
19 Diagorou Str. CY-1097 Nicosia
Telephone: +357 22506600
Fax: +357 22506700
e-mail: info@cysec.gov.cy
website: www.cysec.gov.cy
INVESTOR COMPENSATION FUND(I.C.F)
In addition to the (ICF) our clients from the DACH region are also protected by IB Ireland who is a member ofthe IRISH INVESTOR COMPENSATION SCHEME (ICS).
For financial services (e.g. e.g. Portfolio Management and investment brokerage):
Financial Ombudsman
http://www.financialombudsman.gov.cy
Any complaints or grievances may be communicated by letter, telephone, fax or e-mail using the contact information provided above. It is requested to indicate the name, contact details and a description of the concern. The customer will immediately receive a confirmation of receipt of the complaint by letter, fax or email. If the matter cannot be resolved in the customer's interest within two weeks of receipt, the customer will receive an interim response by letter, fax or email. Within four weeks of receipt, the customer will receive a final decision by letter, fax or email. If this is not possible, the reasons for this and the estimate of when the clarification is expected to be completed will be communicated.
The contents available on the web pages are for general information purposes only and do not serve as advice in any shape or form. We make every effort to ensure that all information and data contained on the website is accurate and timely in accordance with § 7 Abs.1TMG. However, we do not assume any liability for the correctness, completeness, up-to-dateness or quality of the information and data provided in accordance with §§ 8 to 10 TMG.
The content on this web page created by the operator of this site is subject to German copyright law. Duplication, processing, distribution, or any form of commercialization of such material beyond the scope of the copyright law shall require the prior written consent of its respective author or creator. Copies from these pages are only permitted for private use, but not for commercial purposes.
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